Refund policy

Last Updated: July 14, 2025

At Asli Nutrition, we want you to love your wellness journey. If something isn’t right, we’re here to make it better. This Refund Policy outlines the conditions for returns, exchanges, and refunds.

1. Return Window

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return: - Items must be unopened, unused, and in original packaging - Must include receipt or proof of purchase

To initiate a return, contact us at support@aslinutrition.store. Approved returns must be sent to our return address (provided upon request). Items sent without prior approval will not be accepted.

2. Damages and Order Issues

Please inspect your order upon delivery and contact us immediately if: - An item is defective or damaged - You received the wrong item

We will assess the issue and arrange a resolution.

3. Non-Returnable Items

We do not accept returns on the following: - Opened supplements or used personal care items - Sale items or gift cards - Perishables, custom products, or hazardous materials

If you’re unsure about your item’s eligibility, email us before returning.

4. Exchanges

We do not offer direct exchanges. The fastest way to get what you want is to return the item, and once accepted, place a new order for the desired product.

5. EU 14-Day Cooling Off Period

If your order is being shipped into the European Union, you are entitled to cancel or return your purchase within 14 days of delivery, for any reason and without justification. The item must be unused and in its original condition and packaging, with proof of purchase.

6. Refunds

Once your return is received and inspected, we will notify you of the refund approval status. If approved: - Refunds will be issued to your original payment method - Please allow up to 10 business days for processing

If more than 15 business days have passed since approval and you haven’t received your refund, please contact us.

7. Contact Us

For any return or refund-related questions, reach out to:

Email: support@aslinutrition.store

Address: 82 Highfield Rd, Birmingham, ENG, B8 3QU, United Kingdom